Privacy policy

Please read this Privacy Policy carefully as it describes Cheltenham Surfacing’s collection, use, disclosure, retention and protection of your personal information.

About this Policy

Cheltenham Surfacing takes the privacy of its customers very seriously and is committed to protecting personal information. This Privacy Policy sets out how any personal information you may provide to us is used and kept secure by Cheltenham Surfacing. It applies whenever we collect your personal data (including when you use our website), so please read it carefully.

This policy does not form part of any Cheltenham Surfacing employee’s contract of employment and may be amended at any time.

Definitions

Information: Information or data (including critical business information) stored electronically, on a computer, or in paper-based filing systems.
Personal Data: Any data relating to an identified or identifiable living individual. It includes names, addresses, dates of birth, identification numbers, location data, or opinions about a person.
Data Protection Legislation: GDPR (EU) 2016/679, and any applicable UK regulations or successor legislation.
Data Subjects: Identified or identifiable individuals to whom personal data relates.
Data Subject Rights: Rights to be informed, access, rectify, erase, restrict processing, data portability, object to processing, and rights related to automated decision-making.
Processing: Any activity involving the use of data, including collection, storage, retrieval, use, or deletion.
Cookies: Small pieces of data stored on a user’s device by a website to remember preferences or activity.

About Cheltenham Surfacing

Who we are: Cheltenham Surfacing Company Limited, registered in England (Company No: 00648075). Registered office: Myers Road, Horton Road, Gloucester, GL1 3PX.

If you have any questions: Please contact us at [email protected]

Information We Collect

What information do we collect and why?

We collect different information depending on your relationship with us. In general, we collect and use your information for:

Providing surfacing services
Fulfilling contractual obligations
Fraud screening and prevention
Financial record keeping
Website usage analysis
Marketing (with consent or on the basis of legitimate interest)

You may opt out of marketing at any time by emailing [email protected].

Website Usage Information

When using our website, we may collect:

IP address
Browser type and version
Operating system
Website navigation behaviour

How We Use Your Data

Customers (and their customers, in the case of Contractors)

Collected: Contact details, invoicing information, property details (plans, dimensions, photos)
Used for: Providing estimates and surfacing services
Legal basis: Performance of a contract, marketing consent and legitimate interest where we consider that the information we are sending will be of interest to you.

Prospective Customers

Collected: Contact details, property and service requirements
Used for: Responding to enquiries and providing service information
Legal basis: Marketing consent and legitimate interest where we consider that the information we are sending will be of interest to you.

Suppliers

Collected: Contact and invoicing details, service agreements, capabilities
Used for: Placing orders, facilitating payment
Legal basis: Performance of a contract

Employees

Collected: Contact details, bank and tax details, working hours, CVs, references
Used for: Employment and payroll purposes
Legal basis: Performance of a contract

Monitoring

We may record telephone calls and monitor vehicle movements for training, evidence, and operational efficiency.

Additional Information

As we develop new systems, additional information may be collected. This policy will be updated accordingly.

Cookies

Performance Cookies – Google Analytics

Personal data collected: None
Purpose: Anonymously collect data on website usage
Use: Improve website performance and user experience

More info: Google Privacy Policy

Sharing Your Information

We may share your data with third-party service providers such as subcontractors, suppliers, accountants, payroll providers, and marketing partners.

They only receive the data required to perform their services and must comply with our data protection requirements.

We share your data only if:

They need it to perform the service
Your consent (where applicable) has been obtained
They comply with data security requirements
Any data transfer complies with legal regulations
A data protection agreement is in place

Record Keeping

We maintain records of data processing activities, including consents and procedures for obtaining consent.

Data Retention

We only retain your personal information as long as necessary for our services and to meet legal obligations (e.g., tax records).

Marketing consents are valid for 3 years, after which renewed consent is required.

Security of Your Data

We use robust physical, electronic, and managerial measures to protect your information from unauthorised access.

If you suspect a data security breach, report it to [email protected].

Your Rights

You have the right to:

Access your data
Request correction or deletion
Restrict processing
Object to processing
Withdraw marketing consent

To make a request, contact [email protected].

Complaints

If you believe your data has been handled incorrectly, please contact us first at [email protected]. If unsatisfied, you may contact the Information Commissioner’s Office: www.ico.org.uk.

Changes to This Policy

We reserve the right to update this Privacy Policy. Where appropriate, we will notify you of changes by letter or email.